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William M. Willis MCSE, Network+, A+, BA WWillis@Inside-Corner.com Work Experience Aloha Technologies (Bedford, TX) - July 2003-Present Imprimis Group (Dallas, TX) -- May 1997-July 2003 Duties were three-tiered, as follows: · MIS Director/Manager Responsible for the corporate IS/IT direction, researching, evaluating, and recommending all goods and services purchased by the company. Some additional duties and projects: o Managed a staff of IT professionals (full-time, part-time, and contract) o Created and headed an MIS Task Force, a group made up of MIS and business unit managers with the focus on leveraging technology to create more efficient and ultimately more profitable business processes. Effectively communicated technology needs in terms of business goals and strategic direction. o Consulted with executive committee to identify industry trends and maintain a competitive edge. o Designed and architected a new network for the company when we outgrew our existing capacity. o Negotiated pricing/service terms and managed vendor relationships. o Developed computer usage policies and devised a system to maintain an accurate equipment inventory. o Implemented a helpdesk ticket tracking system to track “history” of systems and users to determine upgrade/replacement cycles and identify employee training needs. o Designed the corporate intranet and directed content · Network Administrator, Managed all of the software and hardware for five Windows NT 4.0 and Windows 2000 domains including 22 servers and approximately 250 nodes. Managed and utilized server applications such as: o SMS (Systems Management Server) o SQL Server as it relates to SMS and Office 2000 server extensions. o Exchange Server o IIS (Internet Information Server) o Computer Associates ARCserve (6.0 through 2000) o Network Associates NetShield and GroupShield (VirusScan on desktops) o Sybari Antigen for Exchange email antivirus software o Elron Software Web Inspector Internet traffic monitoring software o TCP/IP services DHCP, DNS, WINS, and LPR/print services o Remote Access Services: · DigiBoard and RocketModem modem pools (24 modems) · PPTP VPNs. over DSL/cable and Frame Relay through the Internet Managed and supported the following network infrastructure: o (6) Cisco 2501 routers running IOS 11.3, including the IOS firewall feature set o Cisco 1721 router o Cisco PIX 506 firewall o (2) Cisco 3550-48 switches, linked as one 96-port unit through gigabit ports o (11) 3Com 1100 and 3300 switches o Numerous hubs of various manufacture o 5 subnet Frame Relay WAN spanning Dallas, Ft. Worth, Houston, and Austin. o T1 circuit to ISP at north Dallas location. · Desktop Support Technician Provided backup for end user software and hardware support. This included hardware and software troubleshooting, setup and configuration, and installation/upgrades. Lincoln Technical Services (Richardson, TX) -- January 1997-May 1997 Field Engineer · Worked as a contractor for Blue Cross Blue Shield of Texas (BCBSTX) in the Information Technologies Group. Duties involved end user support and installing, configuring, troubleshooting, and maintaining the hardware and software for the BCBSTX campus. Also provided phone support as needed to remote locations in around the state. Projects included helping setup the corporate intranet on IIS 3.0 and Index Server, and working with LAN administrators in setting up and configuring Windows NT 3.51 and 4.0 servers. Stream International Inc. (Dallas/Carrollton, TX) – Aug 1995-Jan 1997 Mentor · Duties included advising technicians on policies and procedures, suggesting troubleshooting strategies, and giving technical solutions to problems they were assisting customers with. Also took supervisor calls upon customer request. Software Support Representative (SSR) · Responsible for software/hardware support and customer service at this outsource technical support center for major computer industry players. Authorship Que · Implementing and Administering a Windows 2003 Server Directory Services Infrastructure Exam Cram (May 2003) (Exam Cram 2 series) · Implementing and Administering a Windows 2000 Directory Services Infrastructure Exam Cram (re-release, Exam Cram 2 series, February 2003) Coriolis (author except where noted) · Exchange 2000 Administration Exam Cram (July 2001) o ISBN: 1-57610-980-1 · Implementing and Administering a Windows 2000 Directory Services Infrastructure Exam Cram (July 2000) o ISBN: 1-57610-688-8 o Translated into Japanese, Korean, and Swedish · Implementing and Administering a Windows 2000 Directory Services Infrastructure Exam Prep (June 2000) o ISBN: 1-57610-624-1 o Translated into Japanese · Network+ Exam Prep (published June 1999) ISBN: 1-57610-412-5 o Translated into German and Swedish for European market · Implementing and Administering a Windows 2000 Network Infrastructure Exam Prep (tech editor) · A+ Exam Cram (tech editor) · A+ Exam Prep (wrote practice exams for book) Prentice-Hall · Windows 2000 Systems Administration Handbook (published February. 2000) o ISBN: 0-13027-010-5 Transcender – May 2001-Present · The Beginner’s Guide to a Successful IT Career (book, Spring 2002 publication date) · www.transcender.com/club. I currently write three paid technical articles each month for Transcender Club’s TechCenter, which has a membership of over 100,000 IT professionals. Penton Media – 2001-present · Write a bi-monthly “certification update” email editorial for an email newsletter from Windows/.NET Magazine that reaches over 30,000 subscribers weekly. Microsoft Certified Professional Magazine -- 1997-1999 I wrote numerous paid articles for MCPmag, both under my own name and under the joint name “ForumGuys,” which was a monthly column that I co-wrote with co-author David Watts. Education and Certification ¨ Microsoft Certified Systems Engineer (MCSE) -- obtained March 1997, updated to Windows 2000 in July 2001 ¨ Network+ Certified (February 1999)¨ A+ Certified Service Technician (March 1997) ¨ Bachelor of Arts ¨ Northeast Missouri State University (now Truman State University) – Bachelor of Arts (May 1994) ¨ History major/Psychology minor |